Terms & Conditions

The agreed final quotation forms a binding contract between the client and London Landscapers for the specified scope of work.

Any alterations, additions, or modifications to the scope of work must be agreed in writing prior to execution.

Acceptance of our quotation constitutes full acceptance of these terms and conditions.

We accept electronic bank transfers (BACS), cheques, and cash payments.

Invoices are issued upon agreed milestones and final project completion as specified in the original quotation.

The client is responsible for approving final 3D design concepts, plant specifications, and material selections before construction commences.

Any changes requested after material procurement may incur additional costs and timeline adjustments.

London Landscapers holds comprehensive Public Liability Insurance coverage up to £5,000,000.

We adhere strictly to Health and Safety regulations across all project sites in Greater London.

All structural work (decking frames, paving bases, retaining walls) comes with a 5-year workmanship guarantee.

Material guarantees are provided in accordance with original manufacturer warranties.

Timber, natural sandstone, granite, and porcelain may display natural variations in grain, color, and texture.

We ensure high-grade material selection, but natural batch variations are inherent to genuine stone and timber.

Our team takes extreme care to protect existing structures, lawns, and neighbouring boundaries during work.

The client must inform us of any underground services, pipework, or cables prior to excavation.

The client may cancel or reschedule a project by providing at least 14 days written notice prior to the start date.

Custom materials already ordered or manufactured prior to cancellation will be charged at cost.

In the rare event of a dispute, both parties agree to resolve matters amicably through direct consultation or independent mediation.

Any additional landscaping tasks requested during construction will be quoted separately and agreed upon before work begins.

The client agrees to provide reasonable access to electricity, fresh water, and site entry during standard working hours (8:00 AM – 5:00 PM).

London Landscapers reserves the right to photograph completed projects for portfolio and promotional use, ensuring client privacy is fully respected.

Final balance payments are due within 7 days of project completion and client walkthrough inspection.

A deposit (typically 25% – 30%) is required prior to project commencement to secure material orders and schedule labor.

Upon completion, a joint inspection will be carried out with the client to ensure 100% satisfaction before final sign-off.

Either party may terminate the contract if fundamental breaches occur that remain unresolved after 7 days written notice.